1. Who We Are
Baltimore Housing Solutions Team ("we," "us," or "our") is a licensed general contractor and housing services company serving Baltimore City. Our website is www.baltimorehousingsolutions.com.
For privacy-related questions, contact us at: info@baltimorehousingsolutions.com or (443) 726-4564.
2. Information We Collect
We collect information you voluntarily provide when you:
- Submit a contact or consultation form on our website
- Interact with our chat widget
- Call or email us directly
This may include your name, email address, phone number, zip code, and details about your housing situation or financing. We may also automatically collect basic technical data such as your IP address, browser type, and pages visited through standard web analytics.
3. How We Use Your Information
We use the information we collect to:
- Respond to your consultation requests and inquiries
- Guide you through the Baltimore City BuyIntoBmore Fixed Pricing Program
- Provide information about our general contracting and property management services
- Send you relevant updates, service announcements, or promotional messages (only with your consent)
- Improve our website and services
4. SMS / Text Messaging
- Message frequency: Varies based on your inquiry and our correspondence.
- Message & data rates may apply depending on your carrier and plan.
- To opt out: Reply STOP to any text message at any time. You will receive a single confirmation and no further messages.
- For help: Reply HELP to any text message or contact us at info@baltimorehousingsolutions.com.
- We do not share your phone number or SMS consent with third parties for their own marketing purposes.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: We use GoHighLevel (LeadConnector) as our CRM platform to manage and respond to inquiries. This platform processes data on our behalf under appropriate data agreements.
- Legal requirements: If required by law, court order, or governmental authority.
- Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you.
6. Cookies & Analytics
Our website may use basic cookies and analytics tools to understand how visitors use our site. This data is aggregated and does not personally identify you. You may disable cookies in your browser settings, though some site features may not function properly as a result.
7. Data Retention
We retain your contact information for as long as necessary to provide our services and comply with applicable legal obligations. You may request deletion of your data at any time by contacting us at info@baltimorehousingsolutions.com.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at info@baltimorehousingsolutions.com.
9. Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: info@baltimorehousingsolutions.com
- Phone: (443) 726-4564
- Website: www.baltimorehousingsolutions.com